Garages, MOT centres and car repairers get the most Google reviews by asking when the customer collects their car, with a review stand on the desk where they pay and pick up their keys. A text with your review link later that day catches customers who were in a rush. Reviews matter a great deal for garages, because many drivers worry about being overcharged and look for reassurance from other local customers before booking.
When to ask
The best moment is at collection, once you've explained what was done and the customer has paid. If the work went smoothly, came in on quote or was done quicker than expected, that's an easy opening. For MOTs, ask when you hand over the certificate.
What to say
- "All done, and it passed. If you've got a minute, a Google review would really help us. You can tap your phone on the stand there."
- "We're an independent garage and most new customers find us on Google, so reviews make a big difference to us."
Setting up the garage
- A Google review stand on the reception counter next to the card machine.
- Your review link in the "your car is ready" text or a follow-up message.
- A QR code on invoices and job cards.
- A Google review card for mobile mechanics or for staff who hand keys back in the car park.
A text you can send
Hi Mike, your Golf is ready to collect. Thanks for using us. If you're happy with the service, a Google review would really help us out: [review link]. Thanks, Dan at Hilltop Motors
Reviews that reassure new customers
The reviews that help garages most mention honesty, fair prices, clear explanations and work done on time. You can't tell customers what to write, but explaining work clearly and showing the old parts when you replace something gives customers something specific to mention.
Handling a complaint
Complaints about garages often involve cost or a problem that came back. Reply calmly, avoid arguing about technical details in public, and invite the customer to bring the car back or call to talk it through. Our guide on how to respond to Google reviews has examples.
What not to do
- Don't offer a discount on the next service or a free valet for a review.
- Don't only ask the customers whose bills came in under quote.
- Don't ask staff or family to leave reviews.
See Google's review rules for more.
Common questions
Where should a review stand go in a garage?
On the reception counter, right beside the card machine, where every customer stops to pay and collect their keys.
Can I give a free car wash for a review?
No. Any reward for a review breaks Google's rules.
Should I ask for reviews after an MOT fail?
Ask every customer the same way. A customer who failed but felt the garage was fair and clear often leaves a good review.